Returns

Our policy has a duration of 30 days. If 30 days have passed since your purchase, unfortunately, we can no longer offer you an exchange. 

Exchanges (where applicable)

We only replace items that are defective or damaged. If you wish to replace it with the same article, send us an email at carra.customerservice@gmail.com and send the product you have in your possession to América 146 - 206 Colonia Parque San Andrés. Delegación Coyoacán., CDMX, DIF, 04040, México.

Gifts

If the article you've received was marked as a gift when being purchased, and you wish to return it, you will receive a gift card in exchange, which will be sent to you by mail.  

Shipping

To return a product, you must send it to: América 146 - 206 Colonia Parque San Andrés. Delegación Coyoacán., CDMX, DIF, 04040, México.

You are responsible for the shipping charges generated when returning an item. Shipping charges are non-refundable. If you receive a refund the original shipping charges will be deducted from the corresponding amount. When exchanging a product, the delivery time may vary depending on your location. 

If the item you are sending is of a value greater than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for guaranteeing that your shipment reaches us.